Effective Date: 11/20/2024

Vital Africa (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (the “Site”) or use our services.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name, email address, phone number, and other contact details you provide when you reach out to us or book our services.
• Health information you choose to share when seeking mental health services.

b) Non-Personal Information

• Data about your interactions with the Site, such as your IP address, browser type, operating system, and usage patterns.
• Cookies and tracking technologies to enhance user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide mental health consultancy services tailored to your needs.
• To communicate with you about appointments, services, and updates.
• To improve the functionality and user experience of our Site.
• To comply with legal obligations and ensure the security of our services.

3. How We Protect Your Information

We implement appropriate technical and organizational measures to secure your personal information, including encryption, firewalls, and secure servers. Despite our efforts, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We may share your information only in the following circumstances:

• With Your Consent: For purposes explicitly agreed upon by you.
• Service Providers: Trusted third parties who assist us in delivering our services, under strict confidentiality agreements.
• Legal Obligations: To comply with applicable laws, regulations, or legal processes.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw your consent for data processing at any time.
• Request a copy of the information we hold about you.

To exercise these rights, please contact us at info@vitalafrica.ke.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Enhance your browsing experience.
• Analyze Site traffic and usage patterns.

You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing any personal information.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Vital Africa
Email: info@vitalafrica.ke
Phone: (+254) 790 094 812
Address: West Park Suites, Parklands.

Your privacy is important to us, and we are committed to ensuring your information is handled with the utmost care.